10 Questions you should ask

1. Do I own the system or is it a lease?
All pricing is for you to own your system, the way it should be.
2. What are the monthly monitoring fees? How long is the term of the service/monitoring contract?
Our standard monitoring is $14.95/month. Each contract is for an initial term of 1-3 years and automatically renews for 1 year periods.
3. What is the term of the warranty and what does it cover?
We warranty our work for 2 years. It covers all parts and labor during normal business hours.
4. What is the hourly rate for service? What are the hours of operation?
$62/hour. Normal business hours are 8am to 4pm Monday-Friday. We do provide 24 hour service 7 days a week.
5. Does the central station that is monitoring your system have a backup location in case of a disaster or an evacuation at the primary site? Is it UL listed?
Yes. The central station that we are involved with has all information and services that are transferred in the event of a disaster without missing a beat. The central station is a UL listed central station.
6. How often does the system report in to the central station, and why is that important?
We program our panels to test every 15 days. This is a programming feature that allows the system to "check in," testing the communications with a central station to verify that signals can be sent. Most people think that a security panel is always "connected" to the central station and that a loss of the phone line will prompt a dispatch or phone call to the site, but that is not true with a land based phone line. Daily tests can be performed at a cost of $2.95/month.
7. What happens if the phone line is cut? What are my alternate choices? Is the communication two-way?
If the phone line is cut, the panel has no means to communicate the signals it is trying to send to a central station to dispatch the fire or police assistance. As a security feature, we program our panels that if cut while armed, the siren will go off. For added protection, we have systems that are totally wireless and do not need to have a phone line. The type of system that we use also allows you to communicate with your panel for remote arming and disarming of the system without a phone line. This is not possible with a cellular backup unit.
8. Is each security device on an independent zone to reduce or eliminate the potential for false alarms? Is the system expandable?
Yes, it only makes sense. If you were to have a group of windows on one zone and it set off a false alarm, you wouldn’t know which individual window it was. How much have you saved when you are paying the false alarm fine, having to bypass that side of the building leaving your building unprotected, and/or paying a service technician to locate that one window within an entire group? Yes, all of the systems we install are expandable. We do try to size your system to current needs and future demands.
9. What is a lockout code? Why is it used?
A lockout code is a number that allows only the person authorized to service your system to gain access to the programming. This is a way that companies keep competitors from taking over "their" system. We believe that our customers deserve choices and will never lock you out of your system. If a company needs to protect their customers in this manner, it is probably not a wise decision to deal with them.
10. How much experience and/or training does a technician installing/servicing my system have? Do they use subcontractors to install the system?
All personnel have a minimum of 3 years experience with others having more than 10 years, with factory training, NAAA certification, AFAA training and an understanding of NFPA 72 standards. We provide more than just on the job training, we provide several hours of classroom training every 2 weeks. We understand that you may feel guarded about letting someone into your home, which is one reason we do not use subcontractors and each employee is in a company uniform with an identification badge and driving a company marked vehicle.

 




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3T Security LLC - your Lancaster County, Lebanon County, York and Dauphin County source for home security systems, alarm systems, burglar alarm systems, monitoring services, business security products, commercial security and surveillance systems & cameras that keep burglars guessing. Also offering custom home security systems, access control, fire detection, fire alarms, intercoms and intercom systems as well as whole home audio systems and central vacuum. 3T Security is located at 3043 Back Run Road, Manheim PA; USA. Locally serving South Central Pennsylvania including Lancaster Counties, York, Dauphin, Lebanon, Lancaster, Lititz, Centerville, Elizabethtown, Mount Joy, Columbia, Ephrata, Hershey, Pennsylvania. For all your home security and home security systems needs. Pennsylvania Home Improvement Contractor Registration Number: PA001871